Tips and tricks from the HEIDENHAIN Service department

There are good reasons to automate your manufacturing process, including staffing shortages, time pressures and the potential benefits of unattended shifts. But is a new machine really worth the investment? For machine tools with a HEIDENHAIN control, a robot retrofit may be an attractive alternative. To ensure smooth communication between your robot and the control, the HEIDENHAIN Service department provides convenient connectivity support.

Automatically detect broken tools and avoid knock-on damage: the TD 110 tool breakage detector boosts process reliability and inspects each tool up to six seconds faster than conventional laser solutions. Almost as fast as the TD 110 itself is the HEIDENHAIN Service team’s TD 110 remote installation service.

The HEIDENHAIN Service team now has its own studio for online training and hybrid workshops. Customers will benefit from more topics, appointments and other offerings. The studio’s extensive video and broadcasting technology, combined with the necessary service-related equipment, will support our experts in providing the most convenient help possible.

We hope you're already familiar with our free helplines and on-site HEIDENHAIN technician services. To supplement this offering, the HEIDENHAIN Service department is now introducing its new HELPLINE+ remote maintenance services that save you time and money with greater flexibility.

Do you have unique training needs? Then let us know what you're looking for, including dates, topics, participants and locations. We offer full flexibility for attaining maximum training success and optimally qualified staff.

HEIDENHAIN controls come with a large number of canned cycles for a wide variety of machining tasks. Even so, they cannot cover every possible scenario. That's why the HEIDENHAIN Service team offers sample cycles that help you individually adapt and expand your control's range of cycles, including highly specialized ones.

Ensuring the availability and timely delivery of our parts and products is just one of the many ways that the HEIDENHAIN Service department helps ensure your productivity.

The HEIDENHAIN Service department offers more than repairs, replacement parts and phone support. We can create a digital twin. We can integrate remote tool data management into your machine with its HEIDENHAIN control. Our servicing experts even provide training courses that give you the knowledge to fix machine malfunctions on your own.

At the heart of the HEIDENHAIN Automation Solution is the PNC 610 control, which lets you connect external units such as tool, pallet, and workpiece changers to a higher-level control system. The benefits for implementation are vast in conjunction with the PNC basic program. Users enjoy an intuitive interface for machine-tool automation control.

With the Digital Twin from HEIDENHAIN, virtual machining on the programming station is just like the real machine on the shop floor. This reduces setup and testing time while increasing process reliability and productivity.

HEIDENHAIN offers automation solutions for all machine manufacturers. These solutions enable changing systems such as pallet, tool, workpiece, and electrode changers to be connected to machines and the TNC control from a one-stop shop.

Proven products naturally have their advantages: they are fully matured, their properties are well known, and there is a certain routine when mounting. However, just as naturally, the progress of technology brings new products to the market at some point. HEIDENHAIN places special emphasis on the transition from the proven product to the innovative successor model being a smoothly flowing action and not an abrupt break.